FREQUENTLY ASKED QUESTIONS
Thank you for your interest in Green Kid Crafts! Below you’ll find some of the most commonly asked questions we receive. Please contact us at firstname.lastname@example.org if you have any other questions — we’re happy to help!
- Will my kids like their Discovery Boxes?
- What will my kids learn with their Discovery Box?
- What age range is the Green Kid Crafts Discovery Box appropriate for?
- What types of materials do you use? Where do they come from?
- Are your products allergy free?
- Is it true? Are you bringing back past Discovery Boxes?
- How do I report a problem with my Discovery Box?
- How does a monthly Green Kid Crafts subscription work?
- Can I give Green Kid Crafts as a Gift?
- Where does Green Kid Crafts ship? Is shipping free?
- When can I expect my first box?
- What happens at the end of my annual or 3, 6, or 12 month gift subscription
- Can I switch my subscription to either Junior Discover or Discovery? Can I change it to a Sibling Subscription or a Deluxe subscription?
Sibling Box Subscriptions
Ordering, Shipping, and Cancelling a Subscription
- Where does Green Kid Crafts ship and what is the cost?
- When will my credit card be charged?
- Can I change my billing and shipping address?
- When will I get my order?
- How do I cancel my subscription?
- Do you accept returns?
- What happens if a shipment is undeliverable to the address I provided?
Gift Certificates and Special Program Vouchers
What is Green Kid Crafts? Green Kid Crafts is a mom-owned, eco-friendly creativity and science kit subscription service for kids ages 2-10. We develop hands-on science and art kits that exercise kids’ creativity, build confidence and engage them with nature and the world around them. Every monthly Discovery Box includes all the materials and inspiration for projects related to an age-appropriate theme. We offer high quality award-winning products and have over ten thousand subscribers all over the nation and growing. We were the winner of the Academics’ Choice Brain Toy Award, Dr. Toy’s Best Green Products, Creative Child Magazine Play of the Year, Parent’s Choice Recommended, MACT Excellence Award, and many more. Learn more about Green Kid Crafts here.
Our Junior Discovery Boxes encourage play based learning for kids between the ages of 2 and 4. You can learn more about Junior Discovery here.
Our Discovery Boxes encourage hands-on learning and experimentation in science and build confidence and creativity in kids between the ages of 5 to 10+. You can learn more about our Discovery Boxes here.
You can sign up for one of our monthly or gift subscriptions or purchase one-off Discovery Boxes individually from our Shop.
How can I contact Green Kid Crafts? If your questions are not answered here, please feel free to reach out to our Customer Care team. Please send us an email to email@example.com. We’re a small family company, so you should expect a 2-4 day return time for any request or follow-up and 3-4 days for requests sent on the weekend. We are sorry, but we do not have phone support available at this time. top
Will my kids like their Discovery Boxes? Kids love their Discovery Boxes! All of our products are reviewed by a panel of STEAM experts and tested by kids to make sure that each Discovery Box is universally appealing to both boys and girls. You don’t have to take our word for it, though. Check out our Awards page and see real family experiences on our Pinterest Reviews board.
What will my kids learn with their Discovery Box? Developed by teachers, crafty moms and STEAM experts (science, technology, engineering, arts and mathematics) to support key developmental skills for kids ages 3-10, each Discovery Box celebrates creativity with craft projects and activates thinking, questioning, inquiring, and original creation children are guided through fun science experiments. Every Discovery Box is designed by our experts to encourage children’s healthy development and learning (although they’ll be having so much fun, they’ll have no idea how hard they’re working!). This is part of our Healthy & Happy Child Commitment.
What age range is the Green Kid Crafts Discovery Box appropriate for? Our Junior Discovery Boxes encourage play based learning for kids between the ages of 2 and 4. You can learn more about Junior Discovery here. Our Discovery Boxes encourage hands-on learning and experimentation in science and build confidence and creativity in kids between the ages of 5 to 10+. You can learn more about our Discovery Boxes here. While our boxes are designed with kids ages 2-10 in mind, we have subscribers as old as 14 and have even spied a number of adults having fun with our projects! We provide open-ended instructions that are intended as a jumping off point for kids to encourage their creativity and ensure that small kids can practice basic creativity skills while older kids can get more sophisticated with their projects.
What types of materials do you use, and where do they come from? Some of our favorite green materials include recycled felt, recycled paper, and recycled ribbon. We also love to include natural materials like wool, yarn, colored sand, clay, canvas, noodles, cruelty-free feathers, shells, jute twine, cotton fabrics, and wood. We source project materials and packaging supplies from reputable, earth friendly companies that have a green standard. We also acquire materials from local businesses, accepting donated items from them that would otherwise go into the landfill, like scrap fabrics and felts. We do our best to find the most sustainable components available, however in rare occasions we need to use non-toxic, conventional materials because there are no other viable options. We also try hard to make sure all materials are made in the U.S.A. We hope that by being honest about the challenges that we face we will encourage craft suppliers to make positive changes. And, as we grow, we intend to use our buying power to continue supporting companies that are already providing green materials, and to accelerate change within those that do not. If you are a material provider and are interested in working with us, please contact us at firstname.lastname@example.org.
Are your products allergy free? We try to source products that are free from all potential allergens, including dairy, soy, latex, egg, and gluten, Questions about ingredients of specific materials and potential allergens? Send an email to email@example.com.
Is it true? Are you bringing back past Discovery Boxes? Yes! Green Kid Crafts is offering our award-winning Discovery Boxes in our shop.
How does a monthly Green Kid Crafts subscription work? Just sign up for a monthly subscription and a box full of fun and learning will arrive at your door each month. You will be billed at the same time each month and can cancel at any time.
Can I give Green Kid Crafts as a Gift? Yes! Our Discovery Boxes make wonderful and much-loved gifts! Simply visit our gifting page and make your gift selection (one month gift, 3-, 6- or 12-month subscription or gift card). Then, provide the details such as the child’s name and shipping address. You can also send other one-off Shop items as gifts too!
Where does Green Kid Crafts ship? Subscriptions and single Discovery Boxes ship anywhere in the United States and Canada, including Hawaii, Alaska, and APO addresses. Outside of the U.S.? We also offer shipping around the world. Find out about our international shipping options here.
When can I expect my first box? The first box of all subscription orders will ship immediately, through the 25th of the month. After the 25th, the initial box will ship with the following month’s mid-month shipment. After the first month, subsequent boxes will ship around the middle of the month. You will receive a shipping notification with tracking for each shipment when it is processed. Please note, your subscription will renew automatically on the 4th of the following month, regardless of when your order was placed the previous month. In a hurry and and need a box right away? While you’re waiting for your subscription box order, order a single box from our shop. Single box orders ship right away, per below! Non-subscription orders will be shipped within 2-4 business days from California via USPS. Please note that all orders will ship per the above schedule and CANNOT be held for future start dates, or shipped sooner than start date.
Can I switch my subscription to either Junior Discover or Discovery? Can I change it to a Sibling Subscription or a Deluxe subscription? Yes, our helpful customer support team can switch your subscription over to another type. All you need to do is email us at firstname.lastname@example.org with the child’s name and your new subscription selection. The new subscription will become active at the time of the change.
Sibling and Literary Discovery Box Subscriptions
How do I order additional projects for siblings? Have more than a single child home? Green Kid Crafts has many different options for accommodating siblings. Your options are:
- Share a single Discovery Box: We provide a lot of materials for one child – many of our projects, but not all, can accommodate two children.
- Choose to add extra materials for siblings: We’ll include a generous amount of materials for a second child for an additional price. This is available with both our monthly and gift subscriptions (not applicable towards Voucher or promo subscriptions). Order your “no fight” sibling Discovery Box here.
- Choose to order an additional Discovery Box Subscription. This way, each child gets their own box in the mail! What kid doesn’t love getting mail?
Ordering, Shipping, and Cancelling a Subscription
Where does Green Kid Crafts ship and what is the cost? For all subscriptions, shipping is $5.95/month within the United States, including Hawaii, and Alaska. Outside of the U.S.? We also offer shipping around the world. Find out about our international shipping options here.
Subsequent months are billed on the 4th. We are sorry, but we cannot process returns after your credit card has been charged for the upcoming month’s Discovery Box, regardless of your initial purchase date.
Can I change my billing and shipping address? Absolutely! Please email email@example.com and we will assist you. Make sure to change your address right away to ensure you don’t miss a Discovery Box. Changes must be in by the 3rd of the month, to ensure you receive that month’s box, otherwise the change will take effect with the following month’s shipment.
When will I get my box? The first box of all subscription orders will ship immediately. After the first month, subsequent boxes will ship around the middle of the month.While your waiting for your subscription box order, order a single box from our shop. Single box orders ship immediately via USPS.
How can I cancel my subscription? If, for any reason, you change your mind about a Green Kid Crafts membership, you can cancel your membership by emailing us at firstname.lastname@example.org. Please note that you will need to receive your first box before canceling your subscription. Canceling before receiving your first box may confuse our system and prevent your first box from shipping. Plus, we want you to have a chance to see your first box and enjoy the items before deciding whether or not to stay with us! Please cancel before your next billing cycle to avoid getting charged for the next month’s Discovery Box. Although you may cancel your subscription at any time, you will still receive any boxes that you have already paid for. Your subscription will not be renewed when it expires after the initial term, but we are not able to process refunds for any outstanding boxes. Your order is not considered “cancelled” unless you receive a reply from us confirming your cancellation.
Do you accept returns? We are unable to accept returns for any of our products. However, if any materials included in your box are damaged or defective, email us at email@example.com and we will be happy to replace those items for you in a flash! If for some reason your Discovery Box is returned to us, we will charge your account a $10.00 restocking fee. If you place an order and request a refund before your order ships, you will be charged $10.00 for fees and processing. We do not allow for returns, full or partial, on gift subscriptions, any prepaid subscriptions, or eGift Cards. Although you may cancel your subscription after your term is up, we cannot process refunds for any of these products.
What happens if the shipment is undeliverable to the address I provided? Unfortunately we cannot be held responsible for addresses that are submitted incorrectly. Please be sure your shipping address is correct prior to placing an order. A charge of $8.00 will be applied to reship to a different address. If you are sending a gift and don’t have the recipient’s address, a Gift Certificate is a perfect solution. (See below for more details on Gift Certificates.) Green Kid Crafts ships via the United States Postal Service. top
How can I purchase a general use Gift Certificate? If you don’t have a recipients physical address, send them a Gift Certificate. With our Gift Certificates the recipient can then use the amount purchased towards a subscription, special craft kits or our Party Pleasers craft kit sets. Best of all they can be delivered by email or you can print it off directly from your computer. Purchase gift certificates here.